How to identify genuine vs. counterfeit DORMA ES-series automatic sliding door operators 

Counterfeiters have recently launched highly realistic fake DORMA ES-series automatic door operators on the market, distributed across major provinces **, seriously damaging the reputation and interests of DORMA products.

To help customers recognize DORMA automatic doors and detect fakes early, we provide a genuine-vs-counterfeit comparison and identification guide for the five main DORMA-branded components in the ES series (control board, motor, transformer, sensor and program switch):

1. DORMA ES 90 Easy control board - genuine vs. counterfeit

 

Above: genuine ES 90 Easy control board

 

 

Above: counterfeit ES 90 Easy control board (front and bottom; high imitation; ES 90 lettering next to the DORMA **)

 

 

Above: counterfeit ES 90 Easy control board (front and bottom)

 

 

Above: counterfeit ES 90 Easy control board (front and bottom; an ES ** label on the bottom lets it pass as an ES **)

 

Above: Counterfeit ES 90 Easy control board

 

Above: counterfeit ES 90 Easy control board (marked ES 90 Easy)

 

Above: Counterfeit ES 90 Easy control board

 

Above: Counterfeit ES 90 Easy control board

 

 

Above: genuine ES **E control board

 

Above: counterfeit ES **E control board (high imitation)

 

Above: counterfeit ES **E control board

 

 

Above: genuine ES ** control board (thinner ES ** lettering)

 

Above: counterfeit ES ** control board (high imitation; the ES ** lettering is slightly bolder. It uses a transferred genuine old-version anti-counterfeiting label, which can be verified by the digital authenticity check)

 

Above: counterfeit ES ** control board (high imitation; uses a **-brand cooling fan. It uses a transferred genuine old-version anti-counterfeiting label, verifiable by the digital authenticity check) 

 

Above: counterfeit ES ** control board (high imitation; uses a forged new-style anti-counterfeiting label)

 

Above: counterfeit ES ** control board (an imitation ES90 board marked ES**, using a forged new-style anti-counterfeiting label)

 

Above: counterfeit ES ** control board (an imitation ES90 board marked ES**, using a transferred genuine old-version anti-counterfeiting label, verifiable by the digital authenticity check)

 

 

Above: genuine ES operator motor (with anti-counterfeiting label)

 

Above: counterfeit ES operator motor (high imitation; body cast with the Dunkermotoren **)

 

Above: counterfeit ES operator motor (with DORMA ** and barcode stickers)

 

Above: counterfeit ES operator motor

 

 

Above: genuine ES 90 Easy and ES **E transformers (new version)

 

Above: genuine ES 90 Easy and ES **E transformers (old version)

 

Above: counterfeit ES 90 Easy and ES **E transformers 

 

Above: genuine ES ** transformer

 

Above: counterfeit ES ** transformer

 

 

Above: genuine ES unit sensor (internal chip and electronic components)

 

Above: genuine ES unit sensor (internal chip and electronic components)

 

 

Above: counterfeit ES operator sensor (plastic casing marked with DORMA; hard to tell by appearance alone)

 

 

Above: genuine ES operator program switch 

 

Above: counterfeit ES operator program switch (hard to tell by the panel alone; compare the internal chip and key)

 

Above: genuine DORMA anti-counterfeiting label (new version)

 

Above: forged anti-counterfeiting label

 

1. Scratch off the anti-counterfeiting label on the control board and verify authenticity by phone; record the barcode information on the control board and motor for internal checking by the product manager.

2. Take clear digital photos including (1) the front and bottom of the control board with close-ups of the anti-counterfeiting label, barcode and production-month label; (2) the Dunkermotoren **, barcode and DORMA sticker on the motor; (3) the DORMA ** on the transformer.

3. Where possible, pry open the sensor casing and photograph the internal electronic components.

4. Send the relevant information and photos to DORMA brand maintenance specialist Jason Xu and DORMA automatic door product manager Jason Ren.

 

Notes:

(1) When verifying authenticity, if a purple "DORMA Product Anti-Counterfeiting Label" is affixed to the operator component (old versions came in red and purple), scratch off the coating to obtain the 16-digit security code, then follow the label's instructions to verify via phone (4008155888), SMS (12114) or website (http://www.t3315.com/).

(2) When running the digital verification on a "DORMA Product Anti-Counterfeiting Label", a "genuine" response is not by itself sufficient proof; the operator components must still be carefully inspected and photographed. We have found counterfeiters carefully peeling genuine (old-version) anti-counterfeiting labels off lower-priced DORMA hardware products and re-applying them to automatic door control boards and motors. Other counterfeiters use forged labels that also show a 16-digit code when scratched, but the phone, SMS and website on the label do not match the genuine label; because verification runs through the counterfeiters' own "query platform", unsuspecting customers mistakenly ** the DORMA product they bought is genuine.

(3) As manufacturing processes **, the features and versions of genuine DORMA products will continue to evolve; the genuine-product photos shown here are for reference only. If you have questions about a product version when judging authenticity, please consult automatic door product manager Jason Ren.

(4) If a new counterfeit ES-series version is found in day-to-day work, please share photos with Jason Xu so the company can continually ** its authentication methods.

 

DORMA door control Shanghai Zitin Hotline: +86 21 68568185
For ** DORMA products, visit: www.shanghai-door.com/dorma
Address: 1F, Building 1, National University Science Park of USST, 128 Xiangyin Road, Yangpu District, Shanghai, China